Privacy Policy

Last updated: 25 February 2026

1. Who We Are

Salowal Limited ("Salowal", "we", "us", "our") is a company registered in England and Wales under company number 13402620. We provide culturally sensitive therapy, trauma-informed support, EDI training, and workplace wellbeing services. Our registered contact email is admin@salowal.com.

2. What Information We Collect

We may collect the following categories of personal data:

Identity data: first name, last name.
Contact data: email address, telephone number.
Enquiry data: the type of enquiry you submit and any information you choose to share in a message or form.
Technical data: IP address, browser type and version, time zone, operating system, and platform – collected automatically through cookies and analytics tools.
Usage data: pages visited, time spent on pages, and navigation paths.

3. How We Collect Your Data

We collect data through:

Contact forms and newsletter sign-up forms on our website.
Email correspondence.
Cookies and similar tracking technologies (see our Cookie Policy).

4. How We Use Your Information

We use your personal data for the following purposes:

To respond to enquiries and provide our services.
To send you relevant wellbeing resources or service updates where you have opted in.
To improve our website, content, and user experience.
To comply with legal obligations.

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following legal bases:

Consent: where you have given clear consent (e.g. submitting a contact form or subscribing to resources).
Legitimate interests: where processing is necessary for our legitimate interests (e.g. improving our services), provided your rights do not override those interests.
Legal obligation: where we need to comply with a legal requirement.

6. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers who help us operate our website and deliver our services (e.g. hosting providers, email platforms, analytics tools). All third parties are required to respect the security of your data and process it in accordance with applicable law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are typically retained for up to 24 months unless you request earlier deletion.

8. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted connections (SSL/TLS), secure hosting, and restricted access to personal data.

9. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your personal data ("right to be forgotten").
Restrict or object to processing of your data.
Data portability: request your data in a structured, machine-readable format.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at admin@salowal.com. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: admin@salowal.com
Company: Salowal Limited, Company No. 13402620, registered in England and Wales.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.